Business News | Uniphore announces the industry’s most comprehensive platform to transform customer experience and virtual sales engagements

Chennai (Tamilnadu) [India]/ Palo Alto (California) [US], Oct. 20 (ANI/BusinessWire India): Uniphore, the leader in conversational AI and automation, today announced the launch of its enhanced Uniphore X platform, the industry’s most comprehensive platform that enables brands accelerate and improve two key areas of their business: Customer Experience and Sales. With the latest enhancements to the platform, conversations between live or virtual agents as well as those between sales and prospects are now more efficient and with minimal friction.

Complete with conversational AI, emotional AI, knowledge AI, computer vision and robotic process automation (RPA), the power of the X platform lies in its robust architecture and the strong value proposition it offers to customers. From designing seamless customer journeys to enabling virtual sales scenarios, customers can expect the X platform to help them dramatically improve their customer experience and, for sales teams, better interact with existing customers and new prospects.

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The new features integrated into the Uniphore X platform support both the Uniphore U product line and the Uniphore Q for Sales product line.

Improve conversations in key business functions

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The Uniphore U product portfolio leverages all elements to deliver cutting-edge CX, including conversational AI, emotional AI, robotic process automation (RPA) and now knowledge AI, following the acquisition of Colabo earlier this year. Uniphore’s Q for Sales product line, announced in March this year, helps sales teams better read the room during video meetings to measure customer engagement and sentiment and detect non-verbal ‘cues’ that have a direct impact on sales performance. Building on Q’s ability to automatically identify “key moments”, Q for Sales also highlights the promises and commitments made by sales reps and prospects in a video meeting. Q for Sales is currently available to qualified revenue teams for a free trial.

“With our customers in mind, our goal from the beginning has been to build a powerful platform that delivers the latest and most beneficial innovations in conversational, video and insightful AI, and automation all in one. only place,” said Umesh Sachdev, CEO and co-founder of Uniphore. “Today’s release, announcing our enhanced X Platform, the full integration of Knowledge AI into our platform, as well as advancements in our U and Q for Sales product families, marks a new era of digital transformation for customer service and revenue teams.”

The latest innovations in the Uniphore U product portfolio include:

– Intelligent Knowledge Bot – Uniphore U-Self Serve is an industry leading conversational AI solution that has advanced knowledge AI capabilities. Customers now have access to the Knowledge Bot which will provide updated information to customers in real time. Additionally, the Knowledge Bot can turn static FAQs into an interactive experience. This helps ensure that the most relevant content and the best next action are delivered to intelligent virtual assistants (IVAs) and live agents, for significantly better and more efficient customer interactions.

– Knowledge AI for Agents – Uniphore U-Assist, the most advanced and comprehensive solution for in-call agent guidance and post-call synthesis, now leverages more knowledge AI to deliver the most content more relevant and accurate to agents in the fastest way possible.

Uniphore’s latest innovations for Q for Sales include:

– Action Items: Building on Q’s ability to automatically identify key moments in every meeting and deal, Q for Sales now highlights the promises and commitments made by sales reps and prospects during a video meeting. By automatically displaying these action items and eliminating the need to take notes, reps can spend more time focusing on the conversation and less on busy work.

– Trial offer – To give revenue teams the opportunity to experience Q for Sales in their unique sales environment, Uniphore is now offering a trial of Q for Sales. Available to all interested and eligible revenue teams. For more details visit https://www.uniphore.com/q/betaoffer/

Industry specific solution packs

In addition to the release of Uniphore’s improved X platform and building on the breadth, speed and simplicity of the platform, Uniphore now offers its customers solution packs with pre-built templates that enable companies to quickly realize value and accelerate return on investment. These solution packs encompass a variety of use cases and span multiple industries. For more information on Uniphore’s X Platform, the latest innovations for CX and Revenue Ops teams, and information about our industry-specific solution packs, visit: https://www.uniphore. com/blog/whats-new-at-uniphore/

This story is provided by BusinessWire India. ANI shall in no way be responsible for the content of this article. (ANI/BusinessWire India)

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