Lemonade chooses Mitchel for its auto insurance division

Digital insurer Lemonade has selected Mitchell’s claims and total loss workflow automation solutions to support its auto insurance division Lemonade Car.

Lemonade Car first launched in Illinois in November 2021, recently expanding to Tennessee and Ohio.

The offer offers benefits for “safe and environmentally conscious” customers, including discounts for low-mileage drivers as well as eco-friendly electric vehicles and hybrid cars.

The Lemonade app uses telematics to measure how much and how safely people are driving. It also provides 24/7 on-site roadside assistance, real-time collision detection and emergency service dispatch.

Based in San Diego, Mitchel provides technology solutions and services to the auto insurance collision repair, disability and workers’ compensation markets. By leveraging technologies such as artificial intelligence and cloud-based solutions, Mitchell aims to enable its clients and customers to succeed in today’s ever-changing environment.

Lemonade turned to Mitchell’s claims management platform to help provide an efficient digital claims experience for consumers purchasing auto insurance policies.

Mitchell will support Lemonade with the automation and online delivery of automotive physical damage claims management functions, including loss reporting, loss profiling, trigage and damage assessment.

Lemonade will also leverage Mitchell’s auto claims processing solutions to automate third-party auto and liability claims.

Debbie Day, Executive Vice President and General Manager of Mitchell’s Auto Physical Damage Division, said, “We are honored to support Lemonade’s entry into the auto insurance market. At Mitchell, we continue to invest in the development of innovative cloud-based solutions designed to enable our clients to work more efficiently while meeting consumer expectations for an automated and digital claims experience.

“Our physical damage and auto accident solutions help carriers like Lemonade scale quickly because they provide the best deals on the market.”

Lemonade recently completed its acquisition of auto insurer Metromile, which saw Metromile shareholders receive 7.3 million Lemonade shares.

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