Mitchell International announced that Lemonade has selected its claims management, automation and total loss solutions to support Lemonade Car, the insurer’s latest product offering. Mitchell’s solutions, which cover physical damage and auto accidents, will help Lemonade streamline and optimize claims processing.
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Lemonade Car launched in Illinois in November 2021, expanding to Tennessee and Ohio recently thereafter, and will continue to roll out nationwide. Lemonade Car offers benefits for safe and environmentally conscious customers, including low mileage driver discounts as well as environmentally friendly electric vehicles and hybrid cars. The Lemonade app uses telematics to measure how much and how safely people are driving. It also provides 24/7 on-site roadside assistance, real-time collision detection and emergency service dispatch.
After extensive research, Lemonade chose Mitchell’s comprehensive claims management platform to help provide an efficient digital claims experience for consumers purchasing auto policies. Mitchell will support Lemonade with the automation and online delivery of automotive physical damage claims management functions, including loss reporting, loss profiling and triage, and damage appraisal. Lemonade also relies on Mitchell’s auto claims solutions to automate auto and liability claims. The automation of these functions aims to align with the insurer’s goal for Lemonade Car: to use technology to manage emergencies and settle claims seamlessly, providing the best possible experience for customers.
“We are honored to support Lemonade’s entry into the auto insurance market,” said Debbie Day, executive vice president and general manager of Mitchell’s Auto Physical Damage division. “At Mitchell, we continue to invest in the development of innovative cloud-based solutions designed to enable our customers to work more efficiently while meeting consumer expectations for an automated and digital claims experience. Our physical damage and auto accident solutions help carriers like Lemonade grow quickly because they provide the best deals on the market.
For more information on the Lemonade Car, visit lemonade.com/car.
For more information about Mitchell, visit mitchell.com.